Return Policy
Overview
7R Technology accepts returns of eligible products within 14 days of delivery. This policy applies to customers worldwide and covers both defective and non-defective items, subject to the conditions below.
Return window
You may request a return within 14 calendar days from the date you receive your order.
What we accept
- Returns for defective products (DOA, malfunction, or shipping damage).
- Returns for non-defective products that are unused, undamaged, and in original packaging with proof of purchase.
Exchanges
We do not offer direct exchanges. To receive a different item, return the product under this policy and place a new order.
Return shipping costs
- Non-defective returns: return shipping is paid by the customer.
- Defective, damaged, or incorrect items: return shipping is paid by 7R Technology after approval. No restocking fees apply to eligible returns.
How to return an item
- Email sales@7rtechnology.com with your order number, product details, and reason for return.
- Our team will confirm eligibility and provide return instructions and the shipping address.
- Pack the item securely in its original packaging and ship it as instructed.
- Once received and inspected, we will confirm acceptance of the return.
Refunds
Approved refunds are issued to the original payment method within 14 days after we receive and approve your returned item.
Non-returnable items
- Customized, made-to-order, or digital/download products.
- Items damaged through misuse, improper installation, or normal wear.
Contact
For return or refund questions, email sales@7rtechnology.com.